We want every order to arrive safely at your door. Here’s how our package protection works, and what to do if your order is lost, stolen, or damaged.
Optional Package Protection
At checkout, you can choose to add package protection for extra peace of mind.
If you opt in, we’ll replace or refund orders that are lost, stolen, or damaged during transit.
If you opt out, Vitauthority is not responsible for lost, stolen, or damaged packages after they leave our facility.
Lost or Stolen Packages
Once a package is marked “Delivered” by the carrier, Vitauthority is not liable for loss or theft.
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If your package is missing:
Double-check the delivery address on your order confirmation.
Look around your property and check with neighbors.
Contact the carrier to report the issue.
If you still can’t locate your package, email us at hello@vitauthority.com for assistance.
Damaged Packages
If your order arrives damaged, take clear photos of the product and packaging.
Email the photos and your order number to hello@vitauthority.com.
We’ll work with you to arrange a replacement or refund (if package protection was purchased).
Pro Tip: Adding package protection at checkout is the easiest way to safeguard your order from unexpected delivery issues.