We Want To Make It Right
We understand how disappointing it can be to receive a damaged package or product. If your Vitauthority order arrives damaged, we're committed to working with you to resolve the issue as quickly as possible.
What To Do If Your Order Arrives Damaged
If you receive a damaged item:
- Do not dispose of the product immediately.
- Take clear photos of the damaged product and packaging.
- Contact hello@vitauthority.com as soon as possible.
- Include your order number and photos when submitting your request.
Providing clear photographic evidence allows our team to properly document and investigate shipping or product quality concerns.
Resolution Options
Depending on the situation, Vitauthority may offer:
- A replacement product
- A refund
- Another resolution determined by our Customer Experience Team
Each case is reviewed individually to ensure the most appropriate solution.
Reporting Product Quality Concerns
If you believe there is an issue with product quality beyond shipping damage, please contact us with:
- Product name
- Lot information if available
- Order number
- Description of the concern
- Supporting photographs when applicable
Our team carefully reviews all product quality reports to ensure we continue meeting our quality standards.