Your satisfaction is our top priority. If your order was shipped to an incorrect address or you haven’t received it, don’t worry—we’re here to help. Acting quickly maximizes your chances of a positive outcome.
Confirm Your Shipping Details
Start by verifying your tracking information. Sometimes, shipping carriers experience delays or fail to update their systems quickly. If it’s been fewer than 7 days, your order is likely still in transit.
Double-check the shipping address on your order confirmation email or in your Vitauthority account.
If you notice an error and your order hasn’t shipped yet, contact support immediately. Rapid action increases the likelihood of correcting the issue.
Step 1: Double-Check Your Surroundings
Packages sometimes end up in unexpected spots. Be sure to:
Inspect porches, garages, and back doors
Ask neighbors if they accepted delivery on your behalf
Check with your building manager or concierge
Step 2: Connect with the Shipping Carrier
If your tracking shows “delivered” but you don’t see the package:
Contact USPS, UPS, or the listed carrier with your tracking number
Ask if the driver recalls specific delivery details
Verify the shipping address on file matches what’s in your Vitauthority account
Share any updates with customer support
Step 3: Reach Out to Customer Support
If the above steps don’t resolve your issue:
Gather your order number, shipping address, and a brief description of the issue
Contact support via email (hello@vitauthority.com) or live chat
Provide your details and proof of address if available
Request guidance on next steps, which may include a replacement or refund depending on the situation